Inbound Contacts Member Advocate - WORK FROM HOME in AZ FL or OH

Profile

Description

Would you like to WORK FROM HOME? Would you like to be an advocate and make a difference for others? Join our call center and experience a supportive team environment! The Inbound Contacts Member Advocate represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Member Advocate performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Inbound Contacts Member Advocate addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Compensation & Benefits For This Role Include:

Competitive Pay

Overtime and Shift Differentials

Annual Incentive Plan

Medical, Dental, Vison and Life Insurance (plus other plans!)

Well Being Plans - Be Rewarded For Wellness Activities

Doctor on Demand

401K (Immediate company match of 125% on the first 6% of your contributions and full vesting after two years!)

23 Days PTO plus (2) Personal Holidays and (1) Volunteer Day

In addition there are a variety of other work-life benefits!

Required Qualifications

2 years of customer service experience

Strong customer service orientation

Strong attention to detail

Strong typing and computer navigation skills

Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)

Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test

Preferred Qualifications

Associate's or Bachelor's Degree

Previous inbound call center or related customer service experience

Healthcare experience

Fluency in Spanish

The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com