Consumer Service Operations Representative 2- Work at Home Miami

Profile

Description

The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Job Description

The Consumer Service Operations Representative 2 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations.

Investigates and settles claims and customer service issues. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.

Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.

Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

Data entry skills and an analytical mindset

Previous administrative or related experience

Team player, ability to work with tight schedules, multiple priorities as well as work independently

Capacity to maintain confidentiality

Ability to multi-task, detail oriented, with strong written & verbal communication

Intermediate with Microsoft Word and Excel

Ability to type 40-50 wpm

Must be able to work an 8 hour shift between the hours of 8am and 5pm Monday through Friday and possible nights and weekend work based on business needs (i.e. open enrollment - October 15th through December 7th)

Must have a room in your home designated as a home office; away from high traffic areas where confidential information may be secured. Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.

Preferred Qualifications

Trilingual in English, Creole & Spanish bilingual

Knowledge and/or experience with State/Federal Assistance Programs

High school diploma or equivalent

Additional Information:

If you are (Trilingual) you will be required to take a Language Proficiency Assessment. A passing score is required to be offered a position for this role.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com