Patient Care Coordinator
Humana Pharmacy - Specialty
Ability to work 6:00am-9:00pm Monday-Friday, and Saturday( 6:00am-4:30pm) (especially during peak season January-March). Daylight saving extended hours until 9:00 pm
Humana is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated. Humana was founded on this basic premise of how people should be treated, and this value is very much alive in our expectations for providing our customers with perfect service today. At Humana, Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members.
Humana has an opening for a Patient Care Coordinator, who will work in our call center to directly respond to questions, handle issues and provide guidance to members. In this role you will:
Take inbound calls from members related to Specialty mail-order medications
Document all calls and provide assistance and information to members
Build lasting relationships with Humana's members
Meet metrics as assigned by the department
Our call center offers the opportunity to work from home after approximately 6 months of meeting metrics and performing well in this position.
High School Diploma or equivalent
Call Center experience or related customer service experience
Passion for customer service and member satisfaction
Aptitude for quickly learning and navigating new technology systems and applications
Strong communication skills, with the ability to multi-task and problem solve
A positive attitude, flexible, and highly motivated
Capacity to maintain confidentiality
Strong attention to detail
Ability to work 6:00am-9:00pm Monday-Friday, and Saturday( 6:00am-4:30pm)
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test
Bilingual in English and Spanish - able to read, write, and speak both fluently
Associate's or Bachelor's Degree
Operations or Pharmacy experience
Working knowledge of Argus
You will report to a Frontline Leader.
The following policy applies ONLY to associates working in the state of Arizona:
Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.
As part of our hiring process for this opportunity, we will be using an interactive experience called the Virtual Job Experience. This will allow you to try some of the activities our Customer Care Specialists perform as part of their role and allow us to learn more about you. You must complete the Virtual Job Experience before you are considered for this position.
If you are selected to move forward in the interview process, you will be prompted to complete the Virtual Job Experience, either at time of application or you will receive an email after you apply. You should anticipate that the Virtual Job Experience will take approximately 45 to 60 minutes. To complete it you will need a computer with web access and speakers or headphones. If you are selected for the next interview step, you will be notified via email and the next step will be an interview with the hiring manager.
At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.
Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Job Reference #:
Recruiter and Available Location Information
US-AZ-Tempe: -, Tempe, AZ 85280
Website : http://www.humana.com
Humana's diverse lines of business work to serve all types of consumers. From families to seniors to military members to self-employed individuals, there is a plan to meet many unique needs. Find out how Humana's associates and corporate leaders are committed to customer service. Our team uses innovation to deliver results to our consumers.