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CLIENT SUPPORT ANALYST

Location
Knoxville, TN

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CLIENT SUPPORT ANALYST
CTG

Knoxville
TN
Job #714807188
Title: CLIENT SUPPORT ANALYST
Location: United States
Job Number: 18208527
CTG is seeking to hire a Client Support Analyst for our client in Bay Area, CA for 7 months.
About the role:
Provide MyChart Patient Portal support via phone to patients with activation of their account, resetting of passwords, navigation of the MyChart portal. Provide Tier 1 support of MyChart issues reported by the patient community.
Thoroughly document each issue in the ticketing system accurately and effectively to ensure seamless communication between departments.
This is a work from home position, all equipment will be provided by CTG.
Must have some flexibility in shift start time if call arrival patterns change and to cover PTO for other agents.
Occasional OT to help cover PTO.
Required:
• Previous experience working in a healthcare setting as either a medical assistant or central scheduler
• Previous experience working with an EHR (Electronic Healthcare Record) system
• Strong PC skills and can provide relevent examples of PC troubleshooting
• Bi-lingual with Spanish a plus (doesn’t have to be fluently)
• Strong interpersonal skills
• Good understanding of website navigation
• Good communication skills
• Previous experience working from home a plus
Please apply today and contact LaShonda Steward at ~~~
Qualifications:
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Healthcare & Hospital Implementations
Updated 08/11/2018

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