Company name
Humana Inc.
Location
Montpelier, VT, United States
Employment Type
Full-Time
Industry
Work At Home
Posted on
Aug 13, 2021
Profile
Description
The Senior Consumer Experience Professional ensures optimized interaction between a company and providers. The Senior Consumer Experience Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors and frequently require interpretation and independent determination of the appropriate courses of action.
Responsibilities
The Senior Consumer Experience Professional may leverage voice of the customer, NPSt, root cause, call listening, consumer experience design, elimination and recognition of friction points, identifying automation/optimization opportunities, empower others in the organization to speak up and voice opportunities to improve the consumer experience. Begins to influence department's strategy. Makes decisions occasionally in ambiguous situations on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives, approaches to assignments and implementation of deliverables.
Required Qualifications
Bachelor's degree
5 or more years of consumer operations experience
Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, and Access
Ability to interpret assignments and understand department strategy
Excellent time management skills
Experience making decisions and working independently with little supervision
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Must excel at approaching situations and managing projects with a proactive mindset vs. reactive mindset
Ability to demonstrate effective communication skills in order to coordinate efforts between various teams throughout a virtual environment
Preferred Qualifications
PMP certification and/or equivalent project management experience
General knowledge of healthcare industry terminology including, but not limited to the lifecycle of a claim
Additional Information
Work at Home/Remote Requirements
Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required
Scheduled Weekly Hours
40
Company info
Humana Inc.
Website : http://www.humana.com