Chicago, IL, United States
Work At Home
Operations Expert - Remote (Within 1 hour from any Anthem office) - PS23903
Location: Ohio, United States
Requisition #: PS23903
Post Date: 6 hours ago
Your Talent. Our Vision. At Anthem, Inc. , it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Location: This is a remote (work-from-home) position, but you must currently live within 1 hour of any Anthem office location.
Work Hours: You will be able to choose your schedule based on the options below:
Monday – Friday
8:00am – 4:30pm ET
9:00 am – 5:30pm ET
10:00am – 6:30pm ET
Responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.
Primary duties may include, but are not limited to:
Serves as a first line resource for operation associates for workflow and technical related processes
Provides operational training; assists associates by answering day-to-day technical questions
Encourages a teamwork environment
Monitors inventory to ensure workflow remains uninterrupted
Handles complex case research and resolution
Reviews, interprets and maintains records of service level, quality, accuracy, and productivity
Reviews department policy and procedure manuals for accuracy
Works with training department to ensure procedures and policies are accurate and complete.
Requires HS diploma or equivalent;
5 years related experience;
Or, any combination of education and experience, which would provide an equivalent background.
Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, analytical and root cause analysis skills.
Strong knowledge of Excel, PPT, Word, Visio
Previous leadership experience preferred
Process improvement experience
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.
Website : http://www.antheminc.com
The company was formed when WellPoint Health Networks Inc. and Anthem, Inc. merged in 2004 to become the nation's leading health benefits company. The parent company originally assumed the WellPoint, Inc. name at the time of the merger. In December 2014, WellPoint, Inc. changed its corporate name to Anthem, Inc. The Anthem brand is built on a foundation of trust – it’s the name consumers are most familiar with as a trusted health care partner through our affiliated health plans. Anthem, Inc. is one of the largest health benefits companies in the United States. Through its affiliated health plans, Anthem companies deliver a number of leading health benefit solutions through a broad portfolio of integrated health care plans and related services, along with a wide range of specialty products such as life and disability insurance benefits, dental, vision, behavioral health benefit services, as well as long term care insurance and flexible spending accounts. Headquartered in Indianapolis, Indiana, Anthem, Inc. is an independent licensee of the Blue Cross and Blue Shield Association serving members in California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia and Wisconsin; and specialty plan members in other states.