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Job Details

Operations Expert - Remote Within 1 hour from any Anthem office - PS23903

Company name
Anthem, Inc.

Chicago, IL, United States

Employment Type

Work At Home

Posted on
Jul 15,2019

Valid Through
Oct 28,2019

Apply for this job


Operations Expert - Remote (Within 1 hour from any Anthem office) - PS23903

Location: Ohio, United States


Requisition #: PS23903

Post Date: 6 hours ago

Your Talent. Our Vision. At Anthem, Inc. , it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Operations Expert

Location: This is a remote (work-from-home) position, but you must currently live within 1 hour of any Anthem office location.

Work Hours: You will be able to choose your schedule based on the options below:

Monday – Friday

8:00am – 4:30pm ET

9:00 am – 5:30pm ET

10:00am – 6:30pm ET

Responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.

Primary duties may include, but are not limited to:

Serves as a first line resource for operation associates for workflow and technical related processes

Provides operational training; assists associates by answering day-to-day technical questions

Encourages a teamwork environment

Monitors inventory to ensure workflow remains uninterrupted

Handles complex case research and resolution

Reviews, interprets and maintains records of service level, quality, accuracy, and productivity

Reviews department policy and procedure manuals for accuracy

Works with training department to ensure procedures and policies are accurate and complete.



Requires HS diploma or equivalent;

5 years related experience;

Or, any combination of education and experience, which would provide an equivalent background.

Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, analytical and root cause analysis skills.

Strong knowledge of Excel, PPT, Word, Visio


Previous leadership experience preferred

Process improvement experience

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran.

Company info

Anthem, Inc.
Website :

Company Profile
The company was formed when WellPoint Health Networks Inc. and Anthem, Inc. merged in 2004 to become the nation's leading health benefits company. The parent company originally assumed the WellPoint, Inc. name at the time of the merger. In December 2014, WellPoint, Inc. changed its corporate name to Anthem, Inc. The Anthem brand is built on a foundation of trust – it’s the name consumers are most familiar with as a trusted health care partner through our affiliated health plans. Anthem, Inc. is one of the largest health benefits companies in the United States. Through its affiliated health plans, Anthem companies deliver a number of leading health benefit solutions through a broad portfolio of integrated health care plans and related services, along with a wide range of specialty products such as life and disability insurance benefits, dental, vision, behavioral health benefit services, as well as long term care insurance and flexible spending accounts. Headquartered in Indianapolis, Indiana, Anthem, Inc. is an independent licensee of the Blue Cross and Blue Shield Association serving members in California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia and Wisconsin; and specialty plan members in other states.

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