Humana Agent Support Representative Remote - Work-At-Home AZ KY IN FL TX OK WI

Profile

Description

The Agent Support Representative 2 provides timely and effective sales administrative support to assist with the acquisition or retention of customers. The Agent Support Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Where You Come In


Perform inbound and outbound calls from internal and external selling agents in a fast-paced call center
Assist agents with all pre-enrollment inquiries including compliance verification, enrollment, product, and processes
Utilize documents, websites, and local networks to research and resolve inquires of agents, involving Member enrollment and company products
Build and strengthened relationships with both internal and external agents helping to build Humana's brand by providing perfect experience
Keep closely attuned to the needs and perspectives of customers, and use this insight for the benefit of the business


COME GROW WITH HUMANA! BENEFITS DAY ONE - STELLAR 401K MATCH - PAID TIME OFF

What it Takes to Succeed - Required Qualifications


Minimum of High School diploma or equivalent
2 years of comprehensive customer service experience
Communicates effectively and confidently with all internal/external customers with excellent written and verbal communication
The Hours of operations are 8:00 AM - 9:00 PM EST - Monday - Friday and Saturday's during annual peak season. You would work an 8 hour shift within the hours of operations. (Schedules subject to change based on business need)
Must reside in either Arizona, Florida, Indiana, Kentucky, Oklahoma, Texas, or Wisconsin to be considered
Proficiency in all Microsoft Office Programs including Word, PowerPoint, and Excel
Ability to navigate multiple computer systems, applications and utilize search tools to find information
Demonstrates high level of critical thinking and problem solving skills
Demonstrates high level of multitasking ability
Demonstrates high level of emotional intelligence with the ability to handle sensitive and/or confidential information
During busy season please expect overtime opportunities both voluntary and mandatory


Work-At-Home Requirements


Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance is required


What You Need to Stand Out Among the Crowd! -- Preferred Qualifications


Associate's or Bachelor's Degree
Previous call center experience (inbound/outbound), sales, insurance, or healthcare experience
Previous experience in a home-office setting
Positive engaged attitude
Conflict resolution experience


Additional Information


During the Annual Enrollment Period which runs from October 15th - December 7th - Must have the ability to work between the hours of 8 am to 9 pm. Monday through Saturday with the flexibility to work overtime based on business needs. Schedules subject to change based on business need.
Humana provides a comprehensive virtual training program for the first 4 weeks from start. Attendance is required for your success
Must commit to working within the department for minimum of one year


Scheduled Weekly Hours

40

Company info

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