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Guest Services Representative - Work from Home Nevada

Location
Las Vegas, NV

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Guest Services Representative - Work from Home, Nevada
The Walt Disney Company

Las Vegas
NV
Job #714797622
ABOUT DISNEY STORE
The Disney Store retail chain, which debuted in 1987, is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends the Disney brand to merchandise. Disney Store carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters. Disney Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Disney Store locations in North America; more than 40 Disney Store locations in Japan; and more than 100 Disney Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom , plus online stores ~~~ at ~~~/ , ~~~ at ~~~/ , ~~~ at ~~~/ and ~~~ at ~~~/ . Each Disney Store location offers a magical shopping experience that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. For more information, please visit ~~~/press/us/disneystore or follow us at ~~~/DisneyStore and ~~~/DisneyStore .
Responsibilities :
RESPONSIBILITIES
The Cast Member’s primary responsibility is to create Magical Moments for Guests of all ages, as well as ensuring a superior Guest experience. This is achieved by engaging and providing Guests with entertaining and magical interactions when they connect with the GSC. This is a part time, non-exempt position, working from home. Currently positions available in the following state; Nevada. Relocation assistance is not available for this position
Guest Contacts
Answer inbound calls and email assisting Guests, providing impeccable Guest service
Contact Guests via outbound calls as instructed by supervisory staff
Identify and resolve issues that impact our Guests’ experiences
Channel escalated issues to appropriate supervisors/managers
Overall Contact Center Environment
Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”
Bring stories to life with scripted and non-scripted Guest-engagement statements
Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate recommendations and resolutions
Contributes to a high energy, storytelling environment that provides Guests with an entertaining, fun and dynamic experience
Assists Guests in finding solutions that best meet their needs while leveraging all available resources
Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment
Takes a proactive role in maintaining Disney brand standards in Guest Service
Assist Supervisors, Trainers and Managers with Guest Services projects as assigned
Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
Basic Qualifications :
Guest Service experience preferred and ability to demonstrate strong Guest-focused engagement over the phone and via email
Strong attention to detail
Excellent communication skills, both verbal and written
Strong computer skills, including multi-tasking
Demonstrated success working as a member of a team
Ability to receive feedback and take action as appropriate
Access to a reliable, high-speed Internet connection required
Proven ability to work in a structured environment
Able to work a flexible schedule that meets the needs of the business, including evenings, holidays, weekends and call-in shifts
Preferred Qualifications :
Previous experience in contact center or retail or service industry
Proven bilingual skills, written and spoken (Spanish)
Required Education :
High School Diploma or equivalent
Job ID:
583965BR
Location:
Las Vegas,Nevada
Job Posting Company:****
Updated 08/11/2018

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