Job description Trade Customer Specialist PositionAs a global company, Trade Partners are an essential asset to any corporation. Whirlpool is seeking individuals to act as a liaison between our Trade Partners and Whirlpool; placing orders, answering questions, providing guidance, exemplifying a sense of urgency and exhibiting excellent oral and written communications, and ensuring the entire order process runs smoothly and efficiently. We are looking for individuals who have critical thinking, problem resolution, and strong negotiation skills to provide our Trade Partners with World Class service.Brief Overview: The Trade Partner Account Specialist will process new orders, adjust pre-existing orders, respond to daily calls from Trade Partners and answer their questions, requests and/or inquiries. This position entails strong problem resolution and critical thinking skills. This individual will participate in a call center team oriented environment focusing on proactive order management, supporting Whirlpool Trade Customers and Whirlpool internal customers while providing a differentiated customer experience. This individual will also have training in continuous improvement methodologies and be expected to apply those learning's into their day to day work environment.What You Need To Succeed:This individual should demonstrate a strong customer focus, strong verbal and written communication skills along with the ability to thrive in a fast paced environment.Strong organization and time management skillsStrong understanding of Supply Chain concepts and ability to coach/mentor peersDemonstrated understanding & application of Continuous Improvement / Lean tools & methodologiesThought leader - brings thought leadership to every discussion to create positive outcomes for our customers and business.Demonstrated strong critical thinking, ability to problem solve and resourcefulness at seeking resolutionDemonstrated personal accountability for resultsDemonstrated ability to make decisions sometimes with limited supervisor interaction.Ability to effectively communicate with business partners at all levels of the organizationProven ability to influence othersProven ability to work within a team and across functionsStrong knowledge retentionThis individual should be a person of process and detail orientation, possess the ability to multi-task and balance responsibilities with the ability to adapt to changing business environments and/or needsPositive attitude and strong work ethic.Computer knowledge with proficiency in MS Office (Excel, Word, Power Point, Access)4-5 years minimum of experience within a customer service organization is preferred.B.S. Supply Chain, Logistics, Engineering, Business or related field is preferred, but not neededContact InfoReshma Shekar 704-228-0078 Ext - 56043The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Website : http://www.aerotek.com/
Aerotek is a leader in the recruiting and staffing industry. With nearly three decades in the recruiting and staffing industry, we have developed the knowledge and skills to deliver the perfect fit between a candidate and an employer. Aerotek was founded in 1983 to service the recruiting and staffing needs for the aerospace and defense industry. Due to Aerotek’s rapid growth and success, we’ve continued to expand our services to provide recruiting and staffing to many industries focusing on technical, professional and industrial staffing.