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Job Details

Work From Home Customer Service Representative

Wilmington, NC

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Work From Home Customer Service Representative

Job #714794651
What you’ll be doing...
This requisition will be for 2 classes (Sunday, September 9th 2018 and Sunday, September 23rd)
Training will be split into two sections as follows:
Week 1 - 5 will be: Sunday through Thursday from 10am- 7pm (Off days: Friday and Saturday)
Week 6-12 will be: Sunday through Thursday from: 10am - 2pm & 7pm - 11pm EST
(Off days: Friday and Saturday)
If you’re self-motivated, disciplined and resourceful, our at-home role may be perfect for you. As a Customer Service Representative, or as we like to say, Customer Service Specialist, you’ll be a problem-solver, salesperson, troubleshooter, billing expert and more – all while working remotely from the convenience of your home office within commuting distance of the Wilmington Call Center. And you’ll also be a hero when you solve our customers’ challenges.
Listen carefully to each customer with patience and courtesy.
Use your troubleshooting and problem-solving skills to come up with solutions.
Use your great communication skills to resolve customer’s device, billing and service concerns.
Excite customers about how new solutions can positively impact their lives.
Position value-added solutions to customers and close sales.
Build customer relationships – earn their loyalty and trust by being polite and helpful.
What we’re looking for...
You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You explain things easily, in ways that people can understand. You are tech-savvy and know how to use that knowledge to find solutions while focusing on one customer at a time.
You’ll need to have:
Associate’s degree or one or more years of work experience.
The ability to report to the Wilmington call center within a 90 minute commutable distance if required by the business during one of your scheduled shifts.
Flexibility to work split shifts, evenings, weekends and holidays.
At-home resources you need to have which meet the following requirements:
Internet service with a direct connection to a cable or fiber modem and capable of at least 6 Mbps download and 3 Mbps upload.
Dedicated quiet, private workspace with a chair and desk.
Even better if you have:
Customer service experience, of course, and if you’ve handled billing and equipment questions, that’s a big plus.
Experience solving customer’s problems in a work-from-home environment.
Demonstrated ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled and effective management of your home Internet network and connections.
Demonstrated self-discipline, flexibility, time management, resourcefulness and ability to work collaboratively with leaders and team, all from a remote work environment.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
REQNUMBER: 492671-1A
Updated 08/11/2018

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