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Customer Service Professional Work from home

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Remote, OR

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Title: Customer Service Professional (Work At Home) Location: United StateJob Type: Full-Time, Part-Time - Hourly Pay, ContractPositions Available: 35 As a Customer Service Professional\/ Independent Contractor you will use your strong technical skills, excellent communication to assist our customers with inbound tech, Sales & customer service support questions. The primary focus will be understanding and resolving customer’s questions and problems with billing or video technical repair inquires while working from the comfort of your own home. Why should you work with Premier Call Hub? Reimbursement of Background Check, and Client Certification*Money in your bank account on or before the 15th & 30th of each monthPremier Call Hub email accountDedicated AVS Agent Portal with live chat Referral programs24\/7 Support. Forget business hours! We believe that communicating with our work at home agents anytime is top priorityAbility to be promoted into a team lead or management positionBe Connected with our Team MeetingBonus, Incentives, and much more You Will Also:Assist Client's customers with billing or video technical repair inquiriesReview, analyze and respond to customers’ billing inquiriesResolve customers’ open issues or questions Troubleshoot technical issuesDetermine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their serviceStrive to resolve technical issues on the first callKnowledge of cable company processes and policiesBuild trust and rapport with the Company customer through clear, respectful interactionUnderstand “client call flow” Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).Correctly code the sale accurately and completely for the installerAdditional Information:Earn $10 per hour base pay with performance incentives. We are happy to reward hard workers who make the extra effort to succeed. Top performers can look forward to earning up to $11-13 per hour, based on individual results. Basic Job Qualifications and SkillsTo be considered for this role you will meet the below qualifications:High school diploma or equivalent Minimum 1 year steady job experience in a customer oriented and\/or sales roleOutstanding verbal and written communication, active listening skills, including the ability to speak, read and write fluently in EnglishComputer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issueHelpful and proactive manner with a service orientationGood interpersonal skills and administrative skills. Preferred Job Qualifications and Skills2-year degree Minimum 6 months experience in the customer service industry Minimum 6 months experience in a role requiring you to work well with people, negotiate and overcome objectionsStrong troubleshooting skills required to probe\/clarify or understand cause of system problemsTechnical troubleshooting skills for Internet Explorer and WindowsRequired Job Schedule RequirementsIn this work at home position you will have the flexibility of selecting you own hours. You must be available to work the weekly required hours Weekly RequirementAvailable to work a minimum of 20 hours per week4 hours weekend requirement: 4 hours each week must be serviced on a Saturday, Sunday or combination of both.Training Requirements (Required)You must be available for our complimentary 4 weeks virtual training program held onsite Monday through Friday. The training class TBANo absence policy for all training certification course. Please be mindful of the class time selections. (Select training times in application)Required Technical Job RequirementsDesktop or LaptopWindow 7 (32 or 64 bit), Windows 2000 or Windows XP.Internet Explorer 8 with minimum of 2 Gigabytes of RamHigh speed wired internet connection (wireless is not acceptable) Landline phone with Universal HeadsetHome office free from background noise and distractions

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