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Job Details

Remote Customer Care Associate Trust amp Safety Operations

Company name

New Hope, PA, United States

Employment Type

Customer Service, Work At Home

Posted on
Nov 05, 2021

Apply for this job


As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team supporting members of its growing portfolio of smartphone apps used for social entertainment and meeting new people - MeetMe, Skout, Tagged, GROWLr, and others.

This full-time, permanent work-from-home position is open to residents of PA & NJ. Candidates should only apply if they have a private home-based space and high speed Internet connection suitable for reliable remote work.

Available Schedules:

  • Sunday, Monday, Tuesday, Wednesday, Thursday - 8am-5pm OR 10am-7pm
  • Tuesday, Wednesday, Thursday, Friday, Saturday - 8am-5pm OR 10am-7pm
  • Friday, Saturday, Sunday, Monday 8am-7pm

When applying, please include schedule preference in the cover letter.

The pay rate for this position is $19.50 per hour.


  • Review user-generated content including photo uploads, text, and video
  • Investigate & address terms of service violations
  • Provide customer support via email & phone - general app usage, billing issues, etc.
  • Compile & process cash rewards redeemed by video content creators
  • Assist with other duties / projects as assigned


  • Working regularly scheduled weekend days & holidays
  • Customer Service experience, preferably in an office / metrics-driven role(s)
  • Computer / Internet / smartphone savvy; working knowledge of iOS, Android, Mac/PC, Microsoft Office, Google Docs
  • Excellent communication skills
  • Ability to follow documented processes & procedures, and quickly adjust when coached
  • H.S. Diploma or GED equivalent (College degree preferred)

Benefits & Perks:

  • Competitive salary, comprehensive health insurance, 401(k) match
  • Generous paid time off program
  • Optional overtime
  • Paid training

Must be 18 or older & a US citizen to apply.

Company info


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