Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Phoenix, AZ
View more jobs in Arizona
View Similar Jobs

Job Details

Work From Home

Phoenix, AZ

Apply for this job

2 hit(s)  


Work From Home

Job #682320865
Job description
Customer Support Agent Work From Home
Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We’re looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly.
In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction.
See your skills turn into a career, or continue your successful career with the only company you’ll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers.
Primary Responsibilities
Answer back to back calls and resolving issues
Build a strong relationship with your customer
When they hang up with you, they will have their issue completely resolved, and remember the great service they received
Resolve the problem quickly and ensure situation does not escalate
Speaking clearly with empathy in both positive and negative situations
Communicate clearly and effectively
Multi-task while on the phone – resolve the issue while maintaining a short call time
Key Factors for Success
Do you hear someone’s situation and are able to put yourself in their shoes?
Do you go out of your way to help others?
Are you able to be the voice of the company?
Do you stay calm in escalated customer situations?
When you get stressed, are you able to maintain your neutral point of view?
Do you stay calm under pressure?
Are you organized and efficient?
If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home!
This is the right job for you if you’re able to:
Speak on the phone and use a computer
Empathize and be friendly with people you’ve never met
Use logic and solve problems
Be part of a team
Desired qualifications, skills and experience
Nice to have (but not required):
Customer service background
Experience with financial services, healthcare, technology companies, or something similar
Updated 06/12/2018

Company info

Sign Up Now -

Similar Jobs:
Customer Sr Account Rep - Albertson's Southwest - 149499BR in Phoenix Arizona This job was posted by : For more information, please see: Auto req ID:...
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entr...
Humana  has an opening for a Patient Care Coordinator, who will work in our call center in Tempe, AZ  to directly respond to questions, handle issues and provide guidance to members.  In this role you will: Take inbound calls from...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
WorkAtHomeCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
WorkAtHomeCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 WorkAtHomeCrossing - All rights reserved. 169