OH Medicaid Inbound Contact Representative - Work-At-Home

Profile

Description

Humana is excited to announce the opening of a brand new contact center in Dublin, Ohio! Humana was awarded a contract to support the Medicaid members in Ohio with its Healthy Horizons of Ohio statewide Medicaid program, and we need some amazing individuals to join Humana in supporting our new and future members.

The new Humana Medicaid market office and contact center is located at 485 Metro Place South, Dublin, OH 43017. These exciting new positions are permanent FT roles that are 100% work at home. Training is the first 8-9 weeks and will conducted virtually. Humana is looking to have the team ready to support Humana's Medicaid members in Ohio by late 2021 early 2022.

The Inbound Contacts Representative represent Humana by addressing incoming telephone, digital, or written inquiries. You will address our customer needs which may include complex benefit questions, resolving issues, and educating members or providers.

Responsibilities

Where you come in:

Take as many as 30-45 calls per day from Medicaid members or providers who have questions about Humana products.

Assist them with a variety of inquiries including but not limited to: primary care provider changes, locating providers/specialists in our provider network, benefit/coverage, authorizations; provider claims inquiries, grievances and appeals, transportation needs, and pharmacy support.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift anytime from 7:45 am-8:00 pm EST. It may be necessary, given the business need, to work occasional overtime and weekends. .

COME GROW WITH HUMANA! BENEFITS START ON DAY ONE - STELLAR 401K MATCH - PAID TIME OFF - TUTION ASSISTANCE PROGRAMS - STELLAR WELLNESS/REWARDS PROGRAM

What you need for success! - Required Qualifications

3 years of experience within a customer service type role preferably within a call center environment

Strong customer service orientation and attention to detail

Prior experience managing multiple or competing priorities, while utilizing multiple computer systems and/or monitors simultaneously with strong typing skills

Ability to effectively communication verbally and listen to members over the phone

Must live within the state of Ohio

Work at Home Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office (satellite and wireless internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.

A dedicated work space without ongoing interruptions to protect member PHI / HIPAA information.

What you need to STAND OUT from the crowd!: Preferred Qualifications

Associate's or Bachelor's Degree

1 years of experience with taking multiple calls within an inbound / outbound call center environment

Prior Medicaid / Medicare / Healthcare experience.

High level of emotional intelligence with a proven ability to influence office culture and engagement in a positive manner

Fluency in multiple languages is a plus, preferably Spanish and English

Additional Information

Additional compensation differential over and above our standard rate is available for bilingual candidates who successfully complete Humana's Spanish language proficiency test.

Training Hours - Training will start day one of employment and run the first 8-9 weeks with a schedule of 8:00 am - 4:30 pm EST . Perfect attendance is required to avoid gaps in training and is vital for your success in this role. Therefore, no time off is allowed during training.

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

#OHMedicaid #ThriveTogether

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com