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Job Details

Work From Home Customer Service Representative

Company name
Enterprise Rent-A-Car

Cleveland, OH

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Overview Equal Opportunity Employer\/Disability\/Veterans Enterprise Holdings is the parent company of multi-billion dollar brands: Enterprise Rent-A-Car, Alamo Rent a Car, and National Car Rental and we\u2019re looking to add to our Contact Center\u2019s Customer Service team! Our Customer Service Representatives answer general questions, research reservations and billing, troubleshoot and resolve a variety of customer concerns, and address complaints, all while providing the highest level of service for which we\u2019re known and our customers expect! If you\u2026 \u00fcCan utilize effective problem-solving techniques to resolve customer needs with confidence and empathy \u00fcValue teamwork and personal honesty and integrity \u00fcCan navigate across multiple computer systems and program applications \u00fcEnjoy analyzing and resolving a variety of complex issues \u2026 Then this may be that outstanding opportunity you\u2019ve been searching for! Customer service is our way of life!\u00a0 Our goal is to exceed our customer\u2019s expectations and that starts with YOU! One customer, one call; one delivered promise at a time. We work hard and reward hard work!\u00a0 In addition to $12.85\/hour, you will have the opportunity to earn bonuses based on both individual and team performance. Top performing individuals earn an additional $600\/month, while top performing teams can earn up to an additional $2 more per hour, for every hour worked, during each month! Schedule Requirements: \u00a0To best serve the needs of our customers, our Customer Service team is available until 10:00pm CST offering full-time schedules with start times between 11am \u2013 1:30pm. Schedules include working weekends and do not change week-to-week.\u00a0Once a schedule is assigned it is not negotiable upon completion of training. Responsibilities Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications Handle incoming calls, efficiently resolving a variety of customer service inquiries Utilize problem-solving skills to efficiently answer customer requests Maintain, at a minimum, target levels of productivity and performance Locate and interpret complex information from a number of databases Maintain a courteous and pleasant demeanor while speaking with external and internal customers Adapt to the need of individual callers Accept repetitive work tasks while providing excellent service to customers Provide timely and accurate information reflecting a customer-oriented image for the company Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Qualifications Must currently live in the state of\u00a0Ohio Must currently live in Cleveland, OH, or the immediate surrounding area (applicants not in the surrounding area will not be considered) Minimum 2 years of customer service experience focused on resolving customer concerns and handling difficult conversations Experience in a performance-based or metric-driven environment Call center experience preferred Experience handling help desk or escalated situations requiring problem resolution preferred Work-related experience working on a personal computer (PC), navigating through multiple computer systems and screens Permanent residence with a defined working space that is clean and quiet Ability to participate and complete mandatory training for\u00a06 weeks, M-F, 9-5:30pm CST Ability to complete I-9 work authorization paperwork in person Must be willing to work a full-time schedule (40 hours\/week), with start times between 11am-1pm (Central Time Zone), including both weekends days (Saturday & Sunday) Must be willing to accept a starting pay of $12.85\/hour Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must be at least 18 years old Technical Qualifications: Must have a computer\/PC (No MACs) with compatible OS versions: Windows 7, 8, 8.1, or Windows 10 Must have a computer USB headset with\u00a0microphone Must have a separate modem Must have a router with gigabit speed connection via Ethernet cable Must have high-speed\u00a0internet access provided by a cable or fiber provider (no DSL, satellite or wireless) Minimum upload speed of 2mbps Minimum download speed of 5mbps Use of wireless and WiFi \u201cair cards\u201d is prohibited *Applicants must meet all technical qualifications at the time of application. Qualified candidates must also possess the following: Exceptional communication both verbal and written; a good telephone voice, proper English usage, and the ability to \u201cproject\u201d oneself over the phone are necessary Must be dependable and comfortable working independently as well as part of a team where expertise is shared and feedback is welcomed Advanced personal computing and keyboard skills Ability to rely on provided resources and quickly research responses Strong time management, organizational and problem-solving skills Strong computer navigation skills and ability to toggle between different computer screens and programs Ability to apply experience-based knowledge and leadership skills toward organizational goals Strong sense of initiative and ability to stay optimistic while working with difficult customers *You will be shipped a headset and key fob to the address provided on your application. Equipment may arrive separately. *Please be sure to verify that your mailing address in our system is an address where you can receive equipment, ensuring there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment. *Enterprise reserves the right to verify that your PC meets or exceeds these requirements.

Company info

Enterprise Rent-A-Car
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Company Profile
Culture and hard work created Enterprise Enterprise Rent-A-Car is an ongoing American success story. Our guiding principles, and humble beginning, revolve around personal honesty and integrity. We believe in strengthening our communities one neighborhood at a time, serving our customers as if they were our family, and rewarding hard work. These things are as true today as they were when we were founded in 1957. Today, our massive network means Enterprise is the largest transportation solutions provider. We offer car, truck and motorcycle rentals, as well as car sharing and car sales. We’re in over 30 countries with more than 7,200 locations. What does this mean to our customers? We're there when you need us. We take an active role in sustainability, not only because it’s smart for our business, but because we believe in making the world a better place for future generations. Because of our size, we are in a unique position to foster innovation, advance research and test market-driven solutions.

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