Trade Customer Specialist PositionWork From HomeTrade Customer Specialist PositionAs a global company, Trade Partners are an essential asset to any corporation. Whirlpool is seeking individuals to act as a liaison between our Trade Partners and Whirlpool; placing orders, answering questions, providing guidance, exemplifying a sense of urgency and exhibiting excellent oral and written communications, and ensuring the entire order process runs smoothly and efficiently. We are looking for individuals who have critical thinking, problem resolution, and strong negotiation skills to provide our Trade Partners with World Class service.Brief Overview: The Trade Partner Account Specialist will process new orders, adjust pre-existing orders, respond to daily calls from Trade Partners and answer their questions, requests and/or inquiries. This position entails strong problem resolution and critical thinking skills. This individual will participate in a call center team oriented environment focusing on proactive order management, supporting Whirlpool Trade Customers and Whirlpool internal customers while providing a differentiated customer experience. This individual will also have training in continuous improvement methodologies and be expected to apply those learning's into their day to day work environment.What You Need To Succeed:This individual should demonstrate a strong customer focus, strong verbal and written communication skills along with the ability to thrive in a fast paced environment.Strong organization and time management skillsStrong understanding of Supply Chain concepts and ability to coach/mentor peersDemonstrated understanding & application of Continuous Improvement / Lean tools & methodologiesThought leader - brings thought leadership to every discussion to create positive outcomes for our customers and business.Demonstrated strong critical thinking, ability to problem solve and resourcefulness at seeking resolutionDemonstrated personal accountability for resultsDemonstrated ability to make decisions sometimes with limited supervisor interaction.Ability to effectively communicate with business partners at all levels of the organizationProven ability to influence othersProven ability to work within a team and across functionsStrong knowledge retentionThis individual should be a person of process and detail orientation, possess the ability to multi-task and balance responsibilities with the ability to adapt to changing business environments and/or needsPositive attitude and strong work ethic.Computer knowledge with proficiency in MS Office (Excel, Word, Power Point, Access)4-5 years minimum of experience within a customer service organization is preferred.B.S. Supply Chain, Logistics, Engineering, Business or related field is preferred, but not neededSend resumesRebeca Hamlin269-759-6866About Aerotek: Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Website : http://www.aerotek.com/
Over the past three decades we’ve built an unrivaled culture and our unique, people-focused approach yields competitive advantage for our clients and rewarding careers for our contractors. Today we serve virtually every major industry, and we’ve placed exceptional people in hundreds of thousands of roles and positions. Everything we do is grounded in our guiding principles to build and nurture quality relationships that allow us to place quality people in quality jobs. Our mission is as simple today as it was thirty plus years ago: Bringing great people and great organizations together. This drive to connect people and make them successful is what we mean when we say — our people are everything. Since our founding, Aerotek has grown to become one of the top global recruiting and staffing agencies. Check out our company timeline, starting with our humble Baltimore roots in 1983 when our founders started Aerotek to serve the aerospace and defense industries to today as an Allegis Group company, a global leader in talent solutions.