Wyndham Hotels & Resorts, LLC
Wyndham Vacation Ownership
is currently seeking a Customer Service Specialist
in Orlando, Florida. The Customer Service Specialist
is responsible for assisting owners by responding to inquiries about title related matters such as questions about deeds, ownership changes or foreclosures. The Customer Service Specialist spends most of their time on the phone with our owners. The role is responsible for delivering Count on Me! Service by maintaining quality and productivity metrics.
Job responsibilities include, but are not limited to:
Accept owner calls during business hours
Responds to internal and external customer communication via phone and email.
Performs duties of a general clerical
Performs other duties as needed
Training Schedule at Corporate Office (First 4-6 weeks)
Monday through Friday from 8:00 a.m. to 5:00 p.m.
Monday through Friday from 8:00 a.m. to 8:00 p.m. We need open availability during our department hours as the schedule will be determined after training depending on call volume.
High School Diploma or equivalent.
Knowledge and skills
Previous Owner Services, Financial Services, Title Services experience is a plus Ability to prioritize tasks Sense of urgency to complete tasks while being detail oriented Exceptional listening skills Good communication skills (verbal and written) Strong reading comprehension skills Effective decision-making skills
Ability to navigate multiple computer systems Intermediate proficiency with Microsoft Word, Outlook and Excel
2 years customer service experience. 2 years of call center experience preferred
Unless there is a legal requirement, experience will be accepted for the education requirement.
Envision your career with one of the world's largest hospitality companies. Wyndham Vacation Ownership, a member of Wyndham Worldwide's (NYSE: WYN) family of companies, is the world's largest vacation ownership business, as measured by the number of vacation ownership resorts, individual vacation ownership units and owners of vacation ownership interests. Headquartered in Orlando, Florida, the company develops and operates an expansive portfolio of resorts, managing comprehensive vacation ownership sales, marketing, and consumer financing operations. The company's seven primary consumer brands include: CLUB WYNDHAM®, WorldMark® by Wyndham, CLUB WYNDHAM® ASIA, WorldMark South Pacific Club by Wyndham, Shell Vacations Club, Margaritaville Vacation Club® by Wyndham and WYNDHAM CLUB BRASILSM. As of December 31, 2016, the company has developed or acquired 219 vacation ownership resorts in the U.S., Canada, Mexico, the Caribbean, South America and the South Pacific that represent approximately 25,000 individual vacation ownership units and nearly 900,000 owners of vacation ownership interests. Wyndham Vacation Ownership is supported by approximately 18,000 associates worldwide.
As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career.
A career at Wyndham offers you great benefit opportunities with a competitive package of salary, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:
Medical/dental and vision care plans
A 401(k) program that matches dollar for dollar up to 6% of salary (to government max)
Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst others
Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.
Come and be part of One Family, One Team, One Company . . . Wyndham
People Make the Difference
Wyndham Hotels & Resorts, LLC
Website : http://www.wyndham.com
Many of our locations offer Safemark guest room safes with limited warranty. In the event of forced entry to the safe, Safemark's limited warranty provides you with recourse up to $5,000. For this security, recourse, privacy and convenience, an optional safe warranty fee (plus applicable taxes) is automatically posted to each guest folio at participating properties. If you do not use the safe, you may have the fee deducted from your bill by request to the front desk staff at checkout.