Oversee the overall client satisfaction for all accounts.
Manage account renewal and retention processes and assist sales team in generating new client referrals.
Identify new services and profit enhancement opportunities within existing clients.
Collaborate with internal departments regarding client needs and requests, including understanding and interpreting contractual obligations to meet business needs.
Oversee the identification of client complaints and resolution of issues related to internal processes and systems.
Implement client specific corrective action plans and ensure timely submissions of complaints process.
Oversee the reporting and client documentation within Salesforce.com.
Research competitive intellegence and relevant market information to enhance client experience.
Facilitate development of custom proposals for new and existing clients.
Ability to travel.
Bachelor's degree in healthcare or business administration, marketing or related field. 7 years of account management experience, preferably in pharmacy benefit management and/or managed care environment.