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Job Details

Customer Service Specialist Option to Work from Home

Company name
Ameriprise Financial, Inc.

De Pere, WI

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Job DescriptionBuild your career in client care by maximizing your passion for problem-solving and building strong client rapport.Customer Service Specialists answer inbound calls from current clients and provide solutions and support for routine service issues and requests.By troubleshooting and asking thoughtful, probing questions, Specialists will act as brand ambassadors to provide an exemplary client experience through efficiency and accuracy.For those individuals meeting and exceeding expectations, a Client Service Career Path is available.This position offers an opportunity to work from home within 2 months after the 7 week in house training period.Responsibilities\u2022 Answer 40-60 inbound calls per day\u2022 Directly provide customers with accurate and immediate solutions to routine transaction and service requests\u2022 Respond directly to information requests initiated by customer\u2019s utilizing a variety of systems\u2022 Meet performance metricsRequired Qualifications\u2022 High school diploma or equivalent\u2022 2 years customer service experience\u2022 Every other Saturday 10:30am-07:00pm CST (day off during the week when it is your Saturday to work)Preferred Qualifications\u2022 Previous experience in a call center or office environment\u2022 Excellent interpersonal, listening and communication skills\u2022 Ability and attitude to thrive in a high-paced, metric driven environment Skills needed to be successful in this position:\u2022 Ability to process information over the phone and be able to react quickly & appropriately\u2022 Ability to learn quickly and retain information while demonstrating solid decision-making abilities\u2022 Ability to adapt to new technologies, navigate multiple computer screens and software applications while interacting with customers\u2022 Effective time management and problem-solving skills\u2022 Ability to work independently and exercise judgment, logic, integrity and initiative

Company info

Ameriprise Financial, Inc.
Website :

Company Profile
Ameriprise Financial is a global financial leader. Integrity has been a core value since we were founded by John Tappan in 1894. It's how, through panics, recessions, the Great Depression and the recent Great Recession, we've grown into a global financial leader. We've never taken a bailout. Never lost our focus on our clients. That's who we are. During trying economic times our strength, integrity, our breadth of services and personal relationships have made us America’s leader in financial planning.

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