Job Details

Senior Technical Business Analyst - Profitable SaaS WellTech Company 100K-120K / 90 Employer-Paid Health Care / Teledoc / Work-from-Home Wednesday / PTO / 401k / Casual Work Environment / Plus More

Company name
IT Pros, LLC

Philadelphia, PA, United States

Employment Type

Work At Home, Business Analyst, It

Posted on
Oct 12,2019

Valid Through
Jan 25,2020

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Join a profitable global SaaS startup with over 5,000 clients in 90 countries that process $500MM transactions per year headquartered in Center City Philadelphia, PA with 70-employees.


: $100,000 to $120,000

Benefits & Perks

90% Employer-Paid Medical, Dental, and Vision Plans Teledoc

Work-from-Home Wednesday’s

Paid Time Off (PTO)

Flexible Work Schedule

Pre-tax Commuter Benefits

Fitness Reimbursements

Life Insurance

401(K) with Company Match and Flexible Spending Account (FSA)

Brand New Modern Office fully stocked with coffee, snacks, and wine on tap

Philanthropic Events and Activities throughout the year

Plus More…

Employee Reviews

“Amazing team of talented, passionate, and fun individuals who all genuinely care about our customers and doing meaningful work.”

“Opportunity to be part of a fast-paced company with a lot of opportunities to grow. Uniquely positioned as a profitable bootstrapped SaaS company, able to make long-term strategic decisions and control our own destiny.”

“A product that users care about.”

Job Description

The  Senior Technical Business Analyst

 will be charged with analyzing the needs of the user base and business, creating solutions, and seeing ideation of that solution through to completion.

Additional Responsibilities

Leading the discovery phase of the solutions lifecycle by engaging multiple stakeholders and capturing their interests and needs, for both product and business areas

Utilizing your customer-experience focus and keen attention to detail to maintain an intimate understanding of user pain points, and propose the scope, spirit, and success criteria of new features, ensuring that proposed solutions and designs truly meet the needs and expectations of our users

Designing, clarifying, and testing business requirements for product owners, designers, and engineers, as well as provide other assistance as needed to support the SDLC and release process

Developing customer insights to drive acquisition, retention and cross/upsell strategies

Identifying business challenges and opportunities for improvement and solving for them not only by using analysis to make strategic or tactical recommendations, but also rolling up your sleeves to implement these recommendations

Supporting the Customer Success team with your extensive product expertise to troubleshoot production issues, serving as a liaison between the team and product owners, designers, and engineers as needed

Contributing to executive dashboarding, scorecarding,  and KPI reporting across all departments and business functions

Socializing new features and products both internally and externally

Conducting training and meetings with both internal and external stakeholders


Successful  Senior Technical Business Analyst

 will have at least 5 years of experience with business analysis, working on teams delivering enterprise-level web-based products in a SaaS environment, including testing and troubleshooting custom or vendor applications.

Additional Qualifications

Excellent SQL skills, strong enough to write a complex query

Excellent data analysis skills, with a focus on decision-driving analytics

Working knowledge of HTML, CSS, and JavaScript

Experience with NoSQL databases (e.g. Firebase, MongoDB, Neo4j) and their application in enterprise systems

Experience integrating third-party SaaS systems (e.g. UserVoice, ZenDesk, FireBase, Parse, Stripe, AWS products, etc.) into an existing enterprise product 

Experience designing and building KPI reporting, working with visualization software such as Grow, Tableau, or Kibana

Familiarity with how the emerging SaaS ecosystem affect build vs. buy decisions when it comes to adding features to existing enterprise products

Additional Information

Your application will be reviewed within 24-hours. If there's a match, a member of the IT Pros team will be in contact with you to coordinate a phone interview. You must submit your application to be considered - please no phone calls or third parties. 

Interview Process

Round 1 = Phone Interview with IT Pros (15-minutes)

Round 2 = In-Person Interview with Hiring Team (3-hours)

Round 3 = Decision

Brought To You By  IT PROS

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IT Pros, LLC
IT Pros
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