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Job Details

Customer Service Specialist - Option to Work from Home

Company name
Ameriprise Financial, Inc.

Green Bay, WI

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Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500® company. Through exclusive partnerships with organizations such as Costco, we are able to offer their clients our personal insurance products. We offer customers across the nation high-quality, cost-effective auto, home and umbrella insurance products.

At Ameriprise Auto & Home Insurance, you will work in a culture that is dedicated to driving results with a strong focus on our handle with care culture. Regardless of department or location, we all share in a commitment to our clients, each other, the communities in which we live and work, company goals, and delivering on our mission statement. We invest in our employees with growth and development opportunities via Ameriprise University, competitive pay, and a generous benefits package. Benefits are effective the first day of employment for full-time employees.

Build your career in client care by maximizing your passion for problem-solving and building strong client rapport. Customer Service Specialists answer inbound calls from current clients and provide solutions and support for routine service issues and requests. By troubleshooting and asking thoughtful, probing questions, Specialists will act as brand ambassadors to provide an exemplary client experience through efficiency and accuracy.

For those individuals meeting and exceeding expectations, a Client Service Career Path is available.

This position offers an opportunity to work from home within 2 months after the 7 week in house training period.

• Answer 40-60 inbound calls per day• Directly provide customers with accurate and immediate solutions to routine transaction and service requests• Respond directly to information requests initiated by customer’s utilizing a variety of systems• Meet performance metrics

• High school diploma or equivalent• 2 years customer service experience• Every other Saturday 10:30am-07:00pm CST (day off during the week when it is your Saturday to work)

• Previous experience in a call center or office environment• Excellent interpersonal, listening and communication skills• Ability and attitude to thrive in a high-paced, metric driven environment

Skills needed to be successful in this position:• Ability to process information over the phone and be able to react quickly & appropriately• Ability to learn quickly and retain information while demonstrating solid decision-making abilities• Ability to adapt to new technologies, navigate multiple computer screens and software applications while interacting with customers• Effective time management and problem-solving skills• Ability to work independently and exercise judgment, logic, integrity and initiative

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Company info

Ameriprise Financial, Inc.
Website :

Company Profile
Ameriprise Financial is a global financial leader. Integrity has been a core value since we were founded by John Tappan in 1894. It's how, through panics, recessions, the Great Depression and the recent Great Recession, we've grown into a global financial leader. We've never taken a bailout. Never lost our focus on our clients. That's who we are. During trying economic times our strength, integrity, our breadth of services and personal relationships have made us America’s leader in financial planning.

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